Dear Friends and Colleagues:
During these unprecedented times, I hope you and your family remain safe and well. The entire team at JASCO would like to state our continued commitment to you and your organization as we adapt to the challenges that we are all being faced with. The management team is continuing to monitor the rapidly evolving COVID-19 situation and is adapting our services as necessary. We are fortunate that our business remains fully functioning and we are able to continue to deliver the same high level of instrumentation and support to all of our customers. In particular:
SALES & APPLICATIONS
Members of the sales and applications teams remain available on a full-time basis to assist you. Please do not hesitate to contact any of our sales and application team members directly or using the (800) 333-5272 toll free line, or universal email account: firstname.lastname@example.org.
SERVICE & TECHNICAL SUPPORT
Members of the service and technical support teams are ready to support you either in person or remotely. If it is necessary for an engineer to visit your facility, you can be assured they will follow the highest level of safety protocols. In some instances, we may be limited in our ability to service your requirements in person due to federal & local government, shelter-in-place mandates etc. Please do not hesitate to contact our service department at (800) 333-5272 or via the universal email account: email@example.com.
Please be assured that JASCO R&D and manufacturing in Tokyo, Japan continues to operate normally. However, logistics by all major shipping companies are affected by the reduction in global transit. Fortunately, we retain sufficient inventory of instrumentation and service parts in the US. While we will do our best to process and deliver your order – there may be a delay in supply due to the burdens being encountered by the major delivery companies. It is important to keep us updated on any operational changes your company may be facing that impact your ability to receive shipments, please contact firstname.lastname@example.org with any concerns or updates.
We will keep you updated with any changes in our operation with direct communication and regular updates to the JASCO website.
Please be assured that JASCO continues to work diligently around the globe to assist our valued customers – many of whom are on the front lines fighting this pandemic. We remain steadfast in our goal to support you through this difficult time. Thank you again for your continued business.
Stay strong and safe!
Frank E. Mason III