Service and Support Plans

JASCO offers a variety of support plans to fit your budget and requirements. Let JASCO assist you in finding the plan that best suits your needs.

Download Service & Support Brochure

  • Advantage Support Plan

    The Advantage Support plan offers the ultimate coverage.

    This plan includes:

    • All repair parts, labor, and travel costs
    • One preventative maintenance (PM) visit per year
    • One IQ/OQ service (performed at the same time as the PM)
    • One free customer training class at JASCO facilities*
    • Unlimited phone support for technical & applications issues
    • Unlimited remote support
    • 15% discount on consumable parts purchased**

    *Does not include the cost of travel, meals & lodging
    **Consumable parts vary per instrument but include such items as cells, lamps, etc.

    Request a Quote

  • Full Support Plan

    The Full Support plan offers excellent coverage at a very reasonable cost to ensure your instrument is always in optimum running condition.

    This plan includes:

    • All repair parts, labor, and travel costs
    • One Preventative Maintenance (PM) visit per year
    • Discounted IQ/OQ service (performed at the same time as the PM)
    • One free customer training class at JASCO facilities*
    • Unlimited phone support for technical & applications issues
    • Unlimited remote support
    • 10% discount on consumable parts purchased**

    *Does not include the cost of travel, meals & lodging
    **Consumable parts vary per instrument but include such items as cells, lamps, etc.

    Request a Quote

  • Basic Support Plan

    The Basic Support plan offers more economical coverage and is recommended as a minimal plan if there are budget constraints to consider.

    This plan includes:

    • All Preventative Maintenance (PM) parts, labor, and travel costs
    • One Preventative Maintenance (PM) visit per year
    • Four hours of remote support
    • 5% discount on consumable parts purchased*

    *Consumable parts vary per instrument but include such items as cells, lamps, etc.

    Request a Quote

Plan Includes:All Repair Parts Labor & Travel CostsPM VisitIQ/OQ ServiceTrainingPhone SupportRemote SupportDiscount on consumables*
Advantage
Full(discounted)
Basic(discounted)
(PM parts only)
(discounted)(discounted)
(4 hours only)
(discounted)

*Consumable parts vary per instrument but include such items as cells, lamps, etc.