-
Advantage Support Plan
The Advantage Support plan offers the ultimate coverage.
This plan includes:
- All repair parts, labor, and travel costs
- One preventative maintenance (PM) visit per year
- One IQ/OQ service (performed at the same time as the PM)
- One free customer training class at JASCO facilities*
- Unlimited phone support for technical & applications issues
- Unlimited remote support
- 15% discount on consumable parts purchased**
*Does not include the cost of travel, meals & lodging
**Consumable parts vary per instrument but include such items as cells, lamps, etc. -
Full Support Plan
The Full Support plan offers excellent coverage at a very reasonable cost to ensure your instrument is always in optimum running condition.
This plan includes:
- All repair parts, labor, and travel costs
- One Preventative Maintenance (PM) visit per year
- Discounted IQ/OQ service (performed at the same time as the PM)
- One free customer training class at JASCO facilities*
- Unlimited phone support for technical & applications issues
- Unlimited remote support
- 10% discount on consumable parts purchased**
*Does not include the cost of travel, meals & lodging
**Consumable parts vary per instrument but include such items as cells, lamps, etc. -
Basic Support Plan
The Basic Support plan offers more economical coverage and is recommended as a minimal plan if there are budget constraints to consider.
This plan includes:
- All Preventative Maintenance (PM) parts, labor, and travel costs
- One Preventative Maintenance (PM) visit per year
- Four hours of remote support
- 5% discount on consumable parts purchased*
*Consumable parts vary per instrument but include such items as cells, lamps, etc.
| Plan Includes: | All Repair Parts Labor & Travel Costs | PM Visit | IQ/OQ Service | Training | Phone Support | Remote Support | Discount on consumables* |
|---|---|---|---|---|---|---|---|
| Advantage | |||||||
| Full | (discounted) | ||||||
| Basic | (discounted) (PM parts only) | (discounted) | (discounted) (4 hours only) | (discounted) |
*Consumable parts vary per instrument but include such items as cells, lamps, etc.